Retour Policy

RETURN COSTS AND RESPONSIBILITY

The buyer bears the costs of returning his/her order. We strongly advise any buyer who wants to return his/her order to choose for a secured shipment method. Return shipments take place at the risk of the buyer.

RETURN ADDRESS

The return address is written at the back of the packing slip. Please note that in case of a broken or damaged product, a different return address may apply. Never ship back a broken or damaged product without prior contact with the customer care team (who may provide return instructions).
In case of a product that is damaged or broken upon receipt, the Cortese customer care team must be contacted by the buyer by email within 24 hours.

TRIAL PERIOD

Unless stated otherwise, the buyer has the right to revoke the agreement and to return his/her order during a period of 14 days after receiving the order, without stating a reason (please note the abovementioned exception: in case a product is damaged or incomplete, the buyer has the obligation to inform the Cortese customer care team by email and to await further instructions). The buyer also has the right to inform Cortese, within 14 days after receiving his/her order, of his/her decision to return his order without the obligation to state a reason (exception: in case of an incomplete or damaged product, see above); the buyer then must return his/her order within 14 days after having informed Cortese.

In case the buyer wishes to use his/her right to revoke the agreement and to return his/her order, the buyer is only allowed to unpack and/or to use the ordered product as far as is needed to be able to determine whether he/she wants to keep the product. During the trial period the buyer must carefully handle the product and keep the original undamaged packing. The buyer shall return the ordered product to Cortese together with all the accessories (if any) and, insofar possible, in the original state and packing, in accordance with the return instructions of Cortese (as described on the packing slip). The buyer is responsible for the return shipment of his/her order and bears all the risks for the return shipment. Cortese advises the buyer to return a product by insured shipment and in a sealed packaging. In case an insured return shipment goes missing, gets damaged or in case the reception of a returned shipment is denied (for example in case no signature can be shown by the carrier), the buyer then has the option to hold the carrier liable. The buyer, as the sender of the return shipment, must start the complaint procedure for any issue that may occur with the return shipment. The buyer must keep the (official, digital) receipt of his/her return shipment that contains the tracking information.

The shipment costs for a return shipment within the trial period and the shipment costs for a return shipment for a warranty request or repair request (for defects occuring after the buyer has used the product), are borne by the buyer. In case of a revocation by the buyer within the trial period, Cortese will credit the buyer within 14 days after receiving the return shipment. Any credit due as a result of a return shipment, will be credited to the account that the buyer used to pay the original order.

The buyer has the possibilty to use the Revocation Form, the buyer can open the form here.

WARRANTY AND REPAIR

The Cortese warranty policy is automatically in effect upon purchase by the buyer. The two year warranty on a Cortese watch guarantees the buyer that the product meets the standards of usabilty, reliability and durability.

The warranty does not apply:
- damages as a result of improper usage such as scratching, bouncing, falling;
- in case of inattention;
- intentional damage; or
- neglected care.

The warranty on a watch relates to the movement and not to other parts such as the glass or the strap. Wear traces visible on the strap of a watch, must be considered as normal effects of usage. The effects of transpiration on the strap differ from one person to another, due to the differences between acidity.

Warranty does no longer apply to a Cortese watch in case a third party performed repair works or other works on the Cortese watch, without written permission by Cortese.

In case of questions regarding returns and warranty, the buyer can always contact the Cortese customer care team via [email protected]

 

 

SIGN UP FOR THE LATEST NEWS, SPECIALS AND EXCLUSIVE OFFERS